Terms of service

Watch HQ Terms of Service

Welcome to Watch HQ. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before proceeding.

1. General Terms

1.1. By using Watch HQ, you agree to these terms, including any updates or modifications. 1.2. You must be at least 18 years old or have parental consent to use our services. 1.3. All watches and products listed on Watch HQ are subject to availability and may change without prior notice.

2. Product Descriptions and Accuracy

2.1. We strive to ensure all product descriptions, images, and details are accurate. However, slight variations may occur, especially for vintage items. 2.2. Watch HQ is not liable for discrepancies arising from normal wear, patina, or subjective assessments of condition.

3. Pricing and Payment

3.1. All prices are listed in GBP and are subject to change without notice. 3.2. Payments are processed securely through approved payment gateways. Watch HQ does not store your payment details. 3.3. Any customs duties, taxes, or additional fees for international orders are the responsibility of the buyer.

4. Shipping and Delivery

4.1. We offer domestic and international shipping. Delivery times and costs vary based on your location. 4.2. Once shipped, Watch HQ is not responsible for delays caused by courier services or customs processing. 4.3. All shipments are insured for the full value of the item. Claims for loss or damage must be made directly with the courier.

5. Returns and Refunds

5.1. We accept returns within 14 days of delivery for unworn items in their original condition, including packaging. 5.2. Refunds will be processed once the item is received and inspected. Shipping fees are non-refundable. 5.3. Custom or final sale items are not eligible for returns or refunds.

6. Authenticity Guarantee

6.1. Watch HQ guarantees the authenticity of all watches sold. 6.2. If a watch is proven to be non-authentic by an independent, certified watchmaker within 30 days of purchase, we will offer a full refund or replacement.

7. Liability Limitations

7.1. Watch HQ is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. 7.2. Our liability is limited to the purchase price of the item.

8. Intellectual Property

8.1. All content on the Watch HQ website, including text, images, and designs, is the property of Watch HQ and may not be reproduced without permission.

9. Governing Law

9.1. These Terms of Service are governed by the laws of of England and Wales. 9.2. Any disputes arising from these terms will be resolved in the courts of England and Wales, in accordance with the laws of England and Wales."

10. Changes to Terms

10.1. Watch HQ reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting.