Are your watches authentic?

Yes. Every watch sold by Vintage Watch HQ is 100% authentic.

Each watch is carefully inspected before being offered for sale. We assess originality, mechanical condition and overall authenticity, ensuring every piece meets our standards before joining our collection.

We never knowingly sell counterfeit, replica or heavily modified watches.

Are the watches serviced?

Every watch is thoroughly inspected, tested and regulated before sale.

Where a watch has recently undergone a professional service, this will always be clearly stated within the product description.

If a watch has not recently been serviced, it will still have been carefully checked to ensure reliable operation and satisfactory timekeeping before being offered for sale.

Do your watches come with a warranty?

Yes.

We believe buying vintage should come with confidence.

• Professionally serviced watches include a 12-month mechanical warranty.

• Inspected, unserviced watches include a 3-month mechanical warranty.

Our warranty covers the mechanical movement under normal use.

It does not cover accidental damage, water ingress, magnetisation, misuse, normal wear and tear or work carried out by third-party watchmakers.

What condition should I expect?

Every vintage watch has lived a life before reaching us.

Light signs of age, gentle patina and honest wear are often part of what makes vintage watches so appealing.

We photograph every watch honestly and describe any notable imperfections within each listing, allowing you to buy with complete confidence.

Where do you source your watches?

We source watches from trusted private collectors, reputable auction houses and established dealers throughout the UK and internationally.

Every watch is individually selected based on originality, condition, design and mechanical quality.

Can you source a specific watch?

Absolutely.

If you're searching for a particular brand, model or reference, we'd be delighted to help.

Simply contact us and we'll let you know if we're able to source an example that meets our standards.

Can I view or try on a watch?

Vintage Watch HQ currently operates exclusively online.

To help you buy confidently, every listing includes detailed photography, an honest condition report and comprehensive specifications.

If you require additional photographs or have any questions before purchasing, we're always happy to help.

How do I place an order?

Simply add your chosen watch to your basket and complete our secure checkout.

If you have any questions before purchasing, please don't hesitate to get in touch.

Can I reserve a watch?

Unfortunately not.

As every vintage watch is unique, all watches are available on a first-come, first-served basis.

Are your prices inclusive of VAT?

Yes.

All prices displayed include UK VAT where applicable.

Customers purchasing from outside the United Kingdom may be responsible for local import duties, taxes or customs charges upon arrival.

How much does shipping cost?

Shipping costs are calculated automatically during checkout based on your delivery location.

How long does delivery take?

We aim to dispatch all orders within 1–3 working days.

United Kingdom

Typically delivered within 1–2 working days after dispatch.

International

Usually delivered within 5–10 working days, depending on destination and customs clearance.

Is my watch insured?

Yes.

Every watch is shipped using fully tracked and fully insured delivery, ensuring your purchase is protected throughout its journey.

Will I have to pay customs charges?

Customers outside the United Kingdom may be required to pay import duties, VAT or customs fees.

These charges vary by country and are the responsibility of the buyer.

What happens if my watch is damaged during delivery?

In the unlikely event your watch arrives damaged, please contact us within three days of delivery, including photographs of both the watch and the packaging.

We'll work quickly to resolve the issue.

Can I return my watch?

Yes.

We offer a 14-day return period from the date your watch is delivered.

The watch must be returned:

• In the same condition it was received

• Unworn beyond normal inspection

• Complete with all accessories and packaging supplied

How do I arrange a return?

Simply contact us by email or Instagram and we'll guide you through the returns process.

When will I receive my refund?

Refunds are processed within five working days after we receive and inspect the returned watch.

Refunds are issued using your original payment method.

Can I wear my vintage watch every day?

Yes.

Vintage watches were built to be worn and enjoyed.

However, they should be treated with greater care than modern sports watches, particularly regarding shocks and water exposure.

Are vintage watches waterproof?

Unless specifically stated otherwise, no vintage watch should be considered waterproof.

We recommend removing your watch before showering, swimming or exposing it to moisture.

How often should I service my watch?

We recommend servicing your watch every 3–5 years, depending on how frequently it is worn.

Regular servicing helps maintain reliability and protects the longevity of the movement.

What if my watch needs servicing after the warranty expires?

We'll always be happy to help.

We can recommend trusted independent watchmakers or advise you on the best course of action for your particular watch.

How do I wind a manual watch?

Turn the crown clockwise until you feel gentle resistance—typically around 20 turns.

Avoid forcing the crown once fully wound.

To set the time, gently pull the crown to the time-setting position and adjust the hands accordingly.

What makes a watch vintage?

Generally, a vintage watch is considered to be around 20 years old or older.

These watches often represent a level of craftsmanship, design and character that is rarely found in modern production.

What's the difference between manual, automatic and quartz watches?

Manual – Wound by hand each day.

Automatic – Self-winding through the natural movement of your wrist.

Quartz – Battery-powered and renowned for exceptional accuracy.

Do you sell watches for women?

We don't categorise our watches by gender.

Many vintage watches wear smaller than modern pieces, making them suitable for a wide variety of wrist sizes and personal styles.

How do I choose the right size?

Measure your wrist using a flexible tape measure or a piece of string.

Each product listing includes the case diameter and other key dimensions to help you make an informed choice.

How can I stay updated?

Follow @vintagewatchhq on Instagram and subscribe to our newsletter to be the first to hear about new arrivals, sourcing stories and future journal articles.

If there's anything else you'd like to know before purchasing, we'd love to hear from you.

Whether you have a question about a particular watch, would like additional photographs or need help choosing the right piece, we're always happy to help.